Winning Patient Acceptance of Comprehensive Dentistry: Getting to “Yes” with Less Stress
Speaker:
Larry Guzzardo
May 3, 2025
Date:
3
CE Credits:
About the Course
The essence of practice building is motivating patients to choose your dental team for comprehensive dentistry. Meeting patient needs and desires is the key, yet discovering those needs and wants isn't always easy. Treatment acceptance requires effective interviewing and communication skills. A vital part of every team member's job description is to promote quality patient care and fine dentistry.
Essential to the process is the team's belief in the value of dental care provided in their practice. This exciting lecture develops the communications skills, the process and the systems necessary to educate and motivate the patient to acceptance.
Educational Objectives:
Take the stress out of talking to patients about treatment.
Present treatment with the highest of integrity.
Never feel like a salesman when presenting treatment.
Ask better questions to receive better answers
Practice effective listening to truly understand a patient’s needs.
Your Instructor
Larry Guzzardo
Larry Guzzardo began his 25-year career as a training specialist where he delivered in-house training programs such as active listening, customer service, stress management, and career development. Since turning to full-time dental consulting years ago, he has focused his talents and experience exclusively on dental practice management, business systems, and leadership development. He conducts in-office practice management consultations that are designed to enhance trust, create organization, increase profits, and develop patient relationships that last.
Larry has co-authored two books, “Powerful Practice” and “Getting Things Done.” He has also presented numerous workshops including, “Winning Patient Acceptance,” “Business Communication Systems,” and “The Leadership Challenge.”
Conflict of Interest Disclosure
None reported
The TDA is an ADA CERP provider (May 2024 – June 2028)
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ada.org/cerp.